Returns & Exchanges

At Bond No. 9, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, we accept returns of unopened and unused products within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Contact our boutique concierge team via email or our online portal to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully place the item in its original luxury packaging and secure it within a sturdy shipping box to ensure the fragrance bottle remains protected during transit.

• 3.
  Ship the Return

  Affix the provided prepaid label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt for your records.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, we will process your refund to the original payment method within 7 to 10 business days.