Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
What is the shipping policy for Bond No. 9 orders?
We offer complimentary standard shipping on all orders within the United States. Orders are typically processed within 1-2 business days, and tracking information will be provided via email once your package has shipped.
Are your fragrances authentic?
Yes, all products sold on our official website are 100% authentic and shipped directly from our New York headquarters. We take pride in the craftsmanship and quality of our artisanal perfumes.
Can I return a fragrance if I have already opened it?
To maintain high hygiene standards, we only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase. We recommend trying a sample before committing to a full-sized bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Apple Pay for your convenience.
Do you offer international shipping?
Currently, we ship to select international destinations. Please note that international orders may be subject to additional customs duties, taxes, and shipping fees depending on the destination country.
How can I find my signature Bond No. 9 scent?
We offer a 'Scent Consultant' tool on our website and provide detailed olfactory notes for every fragrance. You can also purchase our Bon Bon samples to experience the scents on your skin before choosing a favorite.